Frequently asked questions
The transaction requires 1 confirmation from the Bitcoin network before being credited.
All transactions are and proceed without an operator. This means that you can exchange your currency at any time you like - 24 hours a day, 7 days a week, and 365 days a year.
All exchanges are instant (except Western Union and MoneyGram, 2-6 hours usually) and it takes 10-15 (after 1 confirmation from the Bitcoin network) minutes maximum. If you do not receive your money in 15 minutes, please contact support. Please note that the speed-of-delivery also depends on payment systems.
The Bitcoin exchange rate is automatically generated from many sources, and is informative. The rate at the time of your application is fixed.
We accept the following debit and credit cards: Visa USD and MasterCard USD. Any country.
We work with dollar accounts. Exchange is automated, and we do not require any other information.
The standard PayPal fee is covered by us.
All supported currencies are listed on our website. We keep on adding more currencies and directions and updating the list. If you need to exchange a currency that is not listed, do not hesitate to contact us and offer the exchange. Note that we NEVER buy Credit Cards balances, PayPal, AlertPay or MoneyBookers/Skrill from users.
I accidentally entered the incorrect information and submitted the exchange request. What should I do?
If you stated any incorrect information, you need to contact our support team as soon as possible. Most operations cannot be reversed. However, sometimes there is still an opportunity to change the data you have entered or cancel the transaction. Please pay attention to the information you provide before you perform an exchange.
Our fee is 0.1% to 5.0% and already included in our exchange rate.
We buy Bitcoin, Litecoin, Ethereum coins at higher than normal exchange sites, Its calculated using future prices predictions.